Privacy Policy

Privacy Policy for Volt Signs

At Volt Signs (“we,” “our,” or “the Site”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share your information when you visit, submit a quote request, or make a purchase through volt-signs.com.

Contact Us

If you have any questions, concerns, or complaints about our privacy practices, please contact us via email at info@voltsigns.com.

Personal Information We Collect

We collect certain information to better serve you, process orders, respond to inquiries, and improve your experience. “Personal Information” refers to data that can identify an individual. Here’s what we collect:

Device Information

  • Why we collect it: To optimize site performance and track analytics.
  • How we collect it: Automatically via cookies, log files, web beacons, and pixels.
  • What we collect: Browser type, IP address, time zone, browsing behavior, and interaction with our Site.
  • Shared with: Shopify (our eCommerce platform) and analytics providers (e.g., Google Analytics).

Order Information

  • Why we collect it: To fulfill orders, process payments, ship products, and provide customer support.
  • How we collect it: Directly from you during checkout.
  • What we collect: Name, billing/shipping address, payment details (e.g., credit card, PayPal), email, and phone number.
  • Shared with: Shopify, payment processors, and shipping partners.

Lead Form Submissions

  • Why we collect it: To respond to quote requests and inquiries about our services.
  • How we collect it: When you submit your information through our “Get a Quote” or contact forms.
  • What we collect: Name, email, phone number, sign type, and any message you include.
  • Shared with: Our internal team and CRM platforms used to manage sales inquiries.

Customer Support Information

  • Why we collect it: To assist with inquiries or issues.
  • How we collect it: From your communication with our support team.
  • What we collect: Name, email, phone number, order history, and support details.
  • Shared with: Customer service platforms if applicable.

SMS Privacy Policy:

  • Volt Signs will not sell or share your mobile opted in consent data with any third
    parties. 

Minors
We do not knowingly collect data from individuals under 18. If a minor has submitted information, please contact us to request deletion.

How We Use Your Information

We use your Personal Information to:

  • Process and fulfill orders
  • Respond to inquiries and quote requests
  • Communicate with you by phone, email, or SMS
  • Provide personalized marketing or promotional offers
  • Improve our website’s performance and security

Legal Basis (for EEA/UK visitors): We process your information based on consent (when submitting forms), contractual necessity (for purchases), or legitimate interest (e.g., marketing our services).

Marketing Communications

When you submit your details via our quote or contact forms, you are consenting to Volt Signs contacting you via phone, email, or SMS regarding your inquiry or related services. You may opt out at any time by replying "STOP" to SMS messages or by contacting info@voltsigns.com.

Sharing Personal Information

We share information with third parties only as needed to provide our services:

  • Shopify: Manages our online store and processes your transactions.
  • Analytics Tools: Like Google Analytics, to help understand user behavior.
  • Advertising Platforms: For remarketing and personalized ads (e.g., Facebook, Google Ads).
  • Compliance: To meet legal obligations or enforce our terms.

Behavioral Advertising

We may use your Personal Information for targeted advertising:

  • Google Analytics & Ads: Learn more or opt out here.
  • Facebook Ads: Manage preferences via your Facebook ad settings.
  • Learn more about online advertising practices via the Network Advertising Initiative.

Your Rights

For EEA Residents (GDPR): You may request to:

  • Access or update your data
  • Delete your data
  • Withdraw consent

For California Residents (CCPA): You have the right to:

  • Know what personal data we collect
  • Request access or deletion
  • Appoint an authorized agent to act on your behalf

To exercise your rights, contact us at info@voltsigns.com.

Data Retention

We retain your Personal Information only as long as necessary for business, legal, or regulatory purposes, unless you request deletion.

Security & Automated Decisions

Your data is protected with industry-standard encryption. We do not use automated decision-making that has legal or significant effects, though Shopify may temporarily block IPs linked to fraudulent activity.

Cookies

Volt Signs uses cookies to:

  • Keep the website functional (e.g., remembering your cart)
  • Improve performance
  • Provide relevant advertising

You can manage cookie preferences in your browser or visit All About Cookies for more information.

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal obligations. Please review it regularly.

Last updated: June 2, 2025

For further inquiries, reach us at:
📧 info@voltsigns.com
🌐 www.voltsigns.com